PAYMENT METHODS: We accept credit card over the phone for custom coilover and shock purchases, typically at the end of the phone (or email) consultation process. Credit card payments for any shopping cart items may be made through the website's Paypal interface; no Paypal account is required. Special order bump stop and other items will usually be invoiced through Paypal. We also accept personal checks, cashiers checks or money orders.

ORDER STATUS/DELIVERY TIMES: Turn-around for an FCM revalved coil-over or revalved shocks is typically 5-6 weeks. A more specific estimated delivery date will be given at the time of order. Adjustable perches and shock mounts typically ship in 1-2 weeks, bump stops within 1 week.

SHIP-TO ADDRESS: For your security and our protection, we cannot ship to an address other than what you have entered in Paypal. If necessary the transaction may be refunded and then re-entered.

SHIPPING METHOD: We use FedEx Ground for all FCM Elite shock and coil-over shipments. For special-order bump stop or other parts, we use USPS Priority Mail or Express Mail (extra charge applies). Tracking information is emailed to the address you provided at the time of order.

RETURN POLICY: Not including custom shock or coilover product (covered separately), buyer may return unused merchandise over $40. Merchandise under $40 is not returnable except due to manufacturing defect which will be at the sole determination of Fat Cat Motorsports, Inc. to determine. A 20% restocking fee will apply to any return deemed accepted. Contact us by email or phone to obtain an RMA number before returning your item(s).

CANCELLATION POLICY for custom valved products ("FCM Elite"):Our customized shock products are designed, built-to-order, and tested for each customer as a specialty item through a time, material and labor-intensive process. Once payment has been recorded by FCM (either by credit card over the phone, Paypal, or a check/money order mailed to our office) the buyer has 5 business days within which to cancel their order. Bank/check processing fees may apply. After 5 business days, your order is NON-CANCELLABLE. If cancellation is requested during this time it must be confirmed via email and a 3-5% cancellation fee will be imposed on any returned funds.

PRODUCT APPEARANCE: Due to factors outside our control many parts will have batch-to-batch variation, and may vary in color or dimension, or surface finish. However, all parts are inspected prior to shipment to ensure they will function properly.

NO WARR ANTY: Our build methods are consistent with OEM practices and over 99% of our customers are extremely happy with our work. However, neither we nor Bilstein provide a warranty for a retuned damper once modified from OEM specifications. Our intention is to provide an enhanced driving experience and superior performance optimized to a customer's needs. Since dampers are considered wear items and due to the unpredictable nature of how a vehicle is used / installed, Acts of God, variations in component tolerances outside our control, we offer NO GUARANTEE or WARRANTY. As specified below, our products and modifications are designed for off-road use, whether or not a vehicle is driven on public roads. In the event of a failure or suspected failure on a product we have serviced, the buyer will pay all in-bound and out-bound freight, and repair charges along with any associated customs duties before the product is serviced and returned. The current FCM labor rate is $125/hr.

STATEMENT OF NON-LIABILITY (adapted from Carroll Smith): Our society has reached the point where we are advised that, in order to protect ourselves, our business, and our families from possible lawsuits, we must include a statement of non-liability in every business dealing. Since we believe that the human being is wholly responsible for their own actions, we object to this necessity and to the morality that has spawned it. However, we would object even more strongly to being sued - so here it is.

Motor racing in dangerous! Hell, driving a car is dangerous! You will crash and you will most likely be injured or even killed!

The price of man in motion is the occasional collision. To be competitive in any sport it is necessary to operate at the outer edges of the performance envelop. The closer we come to that edge, the greater the risk of falling off. Our business is improving the performance of the off-road racing car. We deal with the deliberate exploration of the outer limits of traction. The closer the racing car approaches its potential, the less forgiving it becomes - and the greater the chances of an accident when an error in judgment occurs.

If, while using any of the products, services, or advice provided by Fat Cat Motorsports, Inc. its employees, owners, investors, or agents you should exceed the limits of traction, mechanical strength, and/or good judgment while on a race track, the car wash, or in your own driveway, you will have done so through your own conscious decision and actions. We take no responsibility for your actions - and the subsequent crash.

All services, products, and advice provided by Fat Cat Motorsports, Inc. its employees, owners, members, investors, or agents are intended, designed, built, and installed for off-road racing use only. No warranty is available or implied.

INDEMNIFICATION AGREEMENT: By installing this product, I, my family, my agents, my successors, and assigns, agree to indemnify and hold Fat Cat Motorsports, Inc. its employees, owners, members, investors, and agents, harmless from all loss, liability, or damage resulting from claims brought by reasons of alleged failure, negligence, ignorance, stupidity, act of God, act of War, or defect of any services, products, or advice provided by Fat Cat Motorsports, Inc. By installing this product I understand, agree, and accept all of the above without any reservations.

OUR PHILOSOPHY: We have been suspension design fanatics for over 15 years; our aim is to provide the most personal, highest-quality experience for our customers. We welcome your feedback, encouragement, and support.

© Fat Cat Motorsports, Inc. All rights reserved. Registered trademarks belong to their respective owners.